IT Service Management for the midmarket

NEWS: 1 - 3 of 12

	ITIL case study: ITIL best practices at two financial services firms SearchCIO.com | 01 Oct 2009 ARTICLE - When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here.

	Culture management critical to ITSM and ITIL implementation SearchCIO.com | 16 Sep 2009 ARTICLE - The goal of any ITSM program is not purchasing the tool or implementing the processes. Instead, it's about creating an organizational culture to embrace these new best practices.

	How has the role of the CIO changed? IRobot's CIO weighs in SearchCIO-Midmarket.com | 22 Apr 2009 ARTICLE - In this exclusive video interview with iRobot CIO Jay Leader, learn about his thoughts on SaaS, cloud computing and how the role of the CIO has evolved.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 8

	Three ways Lean processes can improve your BPM effort Submitted By: SearchCIO-Midmarket.com | 05 Nov 2009 TIP - By using Lean processes, such as minimizing waste and maximizing value, midmarket CIOs can get more out of their BPM tools and technologies. Learn three ways to make this happen.

	Complementing your ITIL framework with other process methodologies Submitted By: SearchCIO.com | 23 Sep 2009 TIP - ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. Learn how to leverage mixed process methodologies.

	Business service management, ITIL improve IT performance at Carfax Submitted By: SearchCIO-Midmarket.com | 28 May 2009 TIP - When Carfax automated data flows from 23,000 data sources, it needed better systems management. See how it used business service management and ITIL to meet that need.

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REFERENCE & LEARNING: 1 - 3 of 4

	IT and business management: Service, process and project performance SearchCIO-Midmarket.com | 07 Oct 2009 MIDMARKET CIO BRIEFING - Blending IT and business is crucial for today's midmarket CIOs. Expert tips and advice on ITIL, ITSM and outsourcing are provided in our IT and business management guides.

	Learn more about IT Service Management: From ITIL to cost savings SearchCIO-Midmarket.com | 31 Mar 2009 QUIZ - An IT Service Management implementation isn't always a top priority for CIOs on a tight budget -- but why? Test your knowledge and learn ITIL and ITSM facts with our quiz.

	IT Service Management: Best practices for improving IT efficiency SearchCIO-Midmarket.com | 03 Mar 2009 MIDMARKET CIO BRIEFING - IT Service Management (ITSM) implementations can increase ROI and improve IT efficiency -- while following best practices guidelines laid out by ITIL and other ITSM frameworks.

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MAGAZINE CONTENT ARCHIVES: 1 - 3 of 7

	Technology Predictions for Virtualization, BI, ITIL and More CIO Decisions | 05 Dec 2007 FEATURES - Virtualization, BI, ITIL and green IT will rule 2008.

	ITIL Works, But I Prefer the Microsoft Operations Framework CIO Decisions | 01 Nov 2007 FEATURES - ITIL can give you great results. But the Microsoft Operations Framework is cheaper and less complex, and works just as well.

	August 2007 CIO Decisions Letters to the Editor CIO Decisions | 01 Aug 2007 IN EVERY ISSUE - CIO Decisions readers respond to recent articles.

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SEE ALSO - Topics Related to IT Service Management for the midmarket:  IT and business alignment for the midmarket, CIO careers and staffing for the midmarket, CIO and IT salaries for the midmarket, IT staff development and retention for the midmarket, IT training and certification for the midmarket, IT project and portfolio management for the midmarket, IT spending and budgeting for the midmarket, Leadership and strategy for the midmarket, Outsourcing for the midmarket, ROI for the midmarket, Vendor selection and management for the midmarket, Contract negotiations and legal issues, Business process management, Cost-cutting tips for midmarket CIOs