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VoIP rollout in 10 steps

Barbara Darrow, Contributor
11.13.2007
Rating: -3.80- (out of 5)

Technology news and tips for midmarket CIOs

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Voice over Internet protocol (VoIP) can be a tremendous boon for midmarket companies, yet the rollout can be anything but smooth. VoIP bridges the gulf between landline and cell phones and lays the foundation for the nirvana of unified communications.

However, there are risks. VoIP affects technology's greatest invention and mission-critical application: the telephone. Here are 10 steps for a successful VoIP rollout:

To sum up, in the VoIP world, just as in data networks, common sense goes a long way. Many security vulnerabilities can be mitigated by continually updating software

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on clients and servers. Simple things like mandating long, hard-to-guess alphanumeric passwords help, as can always-updated antivirus, antispam and encryption protections.

Perhaps as important is the need to keep workers -- all workers, especially those who telecommute -- educated about the "social engineering" tactics used by fraudsters. The same social savvy that sparked the "I Love You" bug a few years back could be used to great effect in the VoIP world, but not if employees of midmarket firms are too smart to fall for it.

Barbara Darrow, a Boston-area freelance journalist.

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