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Innovative hiring assessment technology transforms business at PDRI
IT Leadership Awards finalist Mike Meyrowitz updates PDRI with a revamp of its core hiring assessment technology. Learn about the finalist in this Q&A. IT Leadership Awards
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IT service management framework and ITIL strategy guide for SMB CIOs
Find out how CIOs employing an IT service management framework approach and ITIL strategy will enjoy more manageable IT operations. Midmarket CIO Briefing
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ITIL and IT service management best practices: Are you up to the task?
ITIL and ITSM are hit or miss for CIOs. Take our quiz to see if you're on top of IT Infrastructure Library and IT service management best practices. Quiz
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Benefiting from an ITIL model: A tutorial for CIOs
Midmarket CIO Briefing
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Learn more about IT Service Management: From ITIL to cost savings
An IT Service Management implementation isn't always a top priority for CIOs on a tight budget -- but why? Test your knowledge and learn ITIL and ITSM facts with our quiz. Quiz
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Mobile app dev meets agile best practices
The demand for mobile apps and how quickly those apps need to change is persuading some companies to embrace agile best practices. News | 19 Feb 2013
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BYOD and ITIL: Amicable relationship or irreconcilable differences?
BYOD, or bring your own device to work, is gaining ground, adding complexity to IT's job. Do frameworks like ITIL help or hurt BYOD? News | 20 Apr 2011
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Software tools can be basis for successful ITIL strategy
ITIL can be hard to implement when you're starting from scratch. Read how an ITIL strategy enabled helped one IT organization gain control. News | 08 Feb 2011
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IT service catalogs moving beyond walls of IT
IT service catalogs are good for more than IT -- think HR, shipping and beyond. But start with small, easily digestible items. News | 04 Nov 2010
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Free sample gap analysis templates: Software, security, architecture
Learn how other organizations tackle gap analysis, from software projects to IT portfolio assessments, in this list of sample gap analysis templates. Article | 11 Aug 2010
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ITIL best practices for small to midsized organizations
ITIL methodologies can bolster IT service delivery and operations, but they can also be a challenge. Learn how to tackle the framework with our roundup of ITIL best practices. Article | 21 Jul 2010
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Slowly phasing out ITIL V2 Foundation, starting with certifications
ITIL V2 Foundation certifications are no longer available as the slow phaseout of ITIL V2 begins. Who is affected? News | 01 Jul 2010
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How midsized organizations are adopting, adapting ITIL best practices
Midsized organizations are trending toward picking and choosing the ITIL best practices that fit their needs. While this may save them time, what's it costing them? Article | 30 Jun 2010
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When should an SMB draw the line with ITIL best practices?
Adopting ITIL best practices can be a good way to manage IT, but it ends up being a lot of picking and choosing for SMBs with limited resources. News | 24 Jun 2010
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SMBs building IT service catalogs on their own terms
SMBs are choosing their own IT service catalog building blocks as ITIL proves too resource intensive. Article | 23 Jun 2010
- See more News on ITIL and IT Service Management for the midmarket
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IT service catalog best practices: Is not having one key to better IT?
Executives talk a lot about IT service catalog best practices, but what if the best approach is not having one? Consultant John Weathington explains. Tip
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How adopting an ITIL framework can lead to cost savings for business
An ITIL framework isn't easy, but it can drive huge cost savings. Learn how ITIL cost reduction strategies translate back to your business. Tip
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Benefit from an ITIL model without going all the way
One CIO adapts the principles of a flexible ITIL model: How simple ways of thinking differently can save your IT staff time and expenses. Tip
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ITIL implementation for the rest of us: Using ITIL best practices
ITIL implementation is the dream for most organizations -- not the reality. No sweat! We have an overview of best practices for gentle ITIL adoption starting today. Tip
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Must-have ITSM tool features
When looking for an ITSM tool, audit the capabilities of the tool sets you have in place, and follow this check list of must-have features. Tip
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ITSM modeled on ITIL frameworks adds unnecessary complexities
Find out why one CIO believes that formal ITSM approaches based on ITIL frameworks can sometimes do more harm than good, and have little ROI. Tip
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Don't skip ITIL Service Design: Questions, checklists to get started
ITIL Service Design sits between strategy and implementation -- and is often skipped by midmarket companies. Learn which questions and checklists can keep Service Design simple. Tip
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Free IT change management templates, tips and resources
Change management processes are important in all aspects of IT project planning and strategy implementation. Get started now with free change management templates and expert tips. Tip
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Three ways Lean processes can improve your BPM effort
By using Lean processes, such as minimizing waste and maximizing value, midmarket CIOs can get more out of their BPM tools and technologies. Learn three ways to make this happen. Tip
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Complementing your ITIL framework with other process methodologies
ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. Learn how to leverage mixed process methodologies. Tip
- See more Tips on ITIL and IT Service Management for the midmarket
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SIPOC diagram (suppliers, inputs, process, outputs, customers)
SIPOC (suppliers, inputs, process, outputs, customers) is a visual tool for documenting a business process from beginning to end. Definition
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change management
Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, including: adapting to cha... Definition
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Managing information technology: Advice for growing SMBs
SMBs managing information technology can't always follow the same rules as their enterprise counterparts. Get targeted SMB advice in this video Q&A. Video
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Innovative hiring assessment technology transforms business at PDRI
IT Leadership Awards finalist Mike Meyrowitz updates PDRI with a revamp of its core hiring assessment technology. Learn about the finalist in this Q&A. IT Leadership Awards
-
Managing information technology: Advice for growing SMBs
SMBs managing information technology can't always follow the same rules as their enterprise counterparts. Get targeted SMB advice in this video Q&A. Video
-
Mobile app dev meets agile best practices
The demand for mobile apps and how quickly those apps need to change is persuading some companies to embrace agile best practices. News
-
IT service management framework and ITIL strategy guide for SMB CIOs
Find out how CIOs employing an IT service management framework approach and ITIL strategy will enjoy more manageable IT operations. Midmarket CIO Briefing
-
ITIL and IT service management best practices: Are you up to the task?
ITIL and ITSM are hit or miss for CIOs. Take our quiz to see if you're on top of IT Infrastructure Library and IT service management best practices. Quiz
-
IT service catalog best practices: Is not having one key to better IT?
Executives talk a lot about IT service catalog best practices, but what if the best approach is not having one? Consultant John Weathington explains. Tip
-
SIPOC diagram (suppliers, inputs, process, outputs, customers)
SIPOC (suppliers, inputs, process, outputs, customers) is a visual tool for documenting a business process from beginning to end. Definition
-
Benefiting from an ITIL model: A tutorial for CIOs
Midmarket CIO Briefing
-
How adopting an ITIL framework can lead to cost savings for business
An ITIL framework isn't easy, but it can drive huge cost savings. Learn how ITIL cost reduction strategies translate back to your business. Tip
-
Benefit from an ITIL model without going all the way
One CIO adapts the principles of a flexible ITIL model: How simple ways of thinking differently can save your IT staff time and expenses. Tip
- See more All on ITIL and IT Service Management for the midmarket
About ITIL and IT Service Management for the midmarket
IT Service Management (ITSM) news and advice for CIOs, directors of IT and other midmarket IT professionals. Find the latest ITSM information, including news, tips, tutorials, how-tos and other resources, here in this topic.