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CIO takes a people-based approach to new service
David Mann, CIO at The Word & Brown Cos., and his staff wrote AgencyPro for his customers. It is people who make software work, he says. CIO Decisions Midmarket I
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CRM strategies for SMBs
Customer relationship management software helps companies keep customers happy. Learn more with our top five CRM tips for SMBs. Top 5 Tech Advice
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2006 technology predictions for SMBs
Want to know what to expect for your IT organization in 2006? Our SMB experts look at the year ahead for issues such as offshoring, SaaS, strategies and open source. Expert Predictions
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Top Check IT Lists for midmarket IT professionals
We've gathered our most popular SMB Check IT Lists for your convenience. From choosing VPNs to detecting spyware on PCs to getting certified, our Check IT Lists offer quick, at-a-glance information for on-the-go IT professionals who need timely, hand... Check IT List
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Product roundup headquarters
Staying up to date on new products for your SMB can be difficult and time-consuming. We've consolidated our collection of recent product announcements onto one page for your convenience. Feature
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Banks on Twitter? Don't bank on it
Banking customer service isn't much to speak of, but banks on Twitter aren't the answer either, a study finds. Blog | 16 Jan 2012
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Siebel, SAP still top Forrester CRM rankings, but face competition
Forrester says SAP and Siebel are still topping the CRM charts, but rivals such as Salesforce.com are rapidly catching up, especially in the midmarket. News | 29 Jun 2010
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Cloud collaboration tools cut costs at the U.S. Golf Association
Cloud collaboration tools were the start of the USGA's cloud migration strategy -- bringing cost savings, business continuity and customizable CRM to the association. Article | 09 Jun 2010
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Healthy social media management curbs risks, adds business benefits
Social media management policies have two goals: To mitigate potential business risks and to promote business benefits via acceptable use. Learn how to find your social balance. Article | 05 May 2010
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CRM ERP integration streamlines manufacturers' customer data
Integrating customer relationship management (CRM) with ERP can help manage and enhance the flow of customer data. Plus, it can be used to analyze customer orders and interests. News | 27 Apr 2010
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SaaS CRM wins new business with low investment
SaaS CRM helps a national broker/dealer woo financial advisers away from competitors by creating a single-sign on experience. Article | 06 Jan 2010
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Vendor evaluation criteria and guidelines
The vendor evaluation process can be very complex and time consuming. Get the latest resources for making informed decisions during your vendor evaluation process. Article | 08 Dec 2009
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Experts: Role-based access to apps can improve productivity, training
Software with role-based access or a persona-based interface offers users a more efficient way to do their jobs using ERP, BPM or CRM systems. News | 19 Nov 2009
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How to choose the right open source solution for your business
There are free open source solutions available for almost everything -- if you know where to look and what to look for. Plus: Experts' top picks for free software. Article | 25 Mar 2009
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Economy forces CIOs to cut software spending
Businesses this quarter are cutting their software spending. ERP software takes a hit, but virtualization software stays hot. Article | 28 May 2008
- See More: News on CRM for the midmarket
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CIO eyes trade promotion management tech for predictive analysis
Trade promotion management is a big deal for consumer products companies, accounting for 14% of revenue, but getting the right TPM system and processes is a tough nut to crack. Tip
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SaaS project costs in detail: The payoff isn't always in cash
Does a SaaS project really save you money in the long run? CIOs offer their take. Tip
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Unified communications plans should tap CIO
Unified communications planning needs an objective group from telecom, networking, operations and business for best results. Tip
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Disaster recovery: Use simple plan to classify apps
Classifying applications in order of importance is key to keeping disaster recovery in sync with revenue goals. Tip
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Ten questions to consider before buying CRM applications
CRM is a big investment. Consider these strategic and technical questions before you take the plunge. Tip
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SMB cram session: Five topics in five minutes
Limited time, money and people make doing anything above your daily duties -- let alone educating yourself on technologies -- difficult. Use these guides to learn about five topics in minutes. Tip
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Put customers in the driver's seat with a content management system
Selecting a content management system can be daunting, but it's not much different from dating. And if done right, it can increase your bottom line. Tip
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SearchSMB.com: First-quarter recap
As we enter the final weeks of the first quarter of the year, it seemed like a good time to revisit some of the advice, news, IT Management Guides and special features from the past few months. Tip
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CRM suites suit SMBs
While a CRM system can make keeping track of customer and sales-related data a much easier proposition, finding one that's both scalable and affordable is no easy task for SMBs. Tip
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Business process management tools: SMB Buying Decisions
Business process management tools are no longer just for improving workflow. When it comes to keeping up with other small and medium-sized businesses, reduced cycle time, increased productivity, better customer service and reduced overhead are just s... Tip
- See More: Tips on CRM for the midmarket
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Comparison studies for mid-market CRM
Ask the Expert
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CRM packages for small companies
Ask the Expert
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Finding affordable solutions
Ask the Expert
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The cost of developing vs buying a CRM product
Ask the Expert
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Banks on Twitter? Don't bank on it
Banking customer service isn't much to speak of, but banks on Twitter aren't the answer either, a study finds. Blog
-
CIO eyes trade promotion management tech for predictive analysis
Trade promotion management is a big deal for consumer products companies, accounting for 14% of revenue, but getting the right TPM system and processes is a tough nut to crack. Tip
-
Siebel, SAP still top Forrester CRM rankings, but face competition
Forrester says SAP and Siebel are still topping the CRM charts, but rivals such as Salesforce.com are rapidly catching up, especially in the midmarket. News
-
Cloud collaboration tools cut costs at the U.S. Golf Association
Cloud collaboration tools were the start of the USGA's cloud migration strategy -- bringing cost savings, business continuity and customizable CRM to the association. Article
-
Healthy social media management curbs risks, adds business benefits
Social media management policies have two goals: To mitigate potential business risks and to promote business benefits via acceptable use. Learn how to find your social balance. Article
-
CRM ERP integration streamlines manufacturers' customer data
Integrating customer relationship management (CRM) with ERP can help manage and enhance the flow of customer data. Plus, it can be used to analyze customer orders and interests. News
-
SaaS CRM wins new business with low investment
SaaS CRM helps a national broker/dealer woo financial advisers away from competitors by creating a single-sign on experience. Article
-
Vendor evaluation criteria and guidelines
The vendor evaluation process can be very complex and time consuming. Get the latest resources for making informed decisions during your vendor evaluation process. Article
-
Experts: Role-based access to apps can improve productivity, training
Software with role-based access or a persona-based interface offers users a more efficient way to do their jobs using ERP, BPM or CRM systems. News
-
How to choose the right open source solution for your business
There are free open source solutions available for almost everything -- if you know where to look and what to look for. Plus: Experts' top picks for free software. Article
- See More: All on CRM for the midmarket
About CRM for the midmarket
Customer relationship management (CRM) software and programs can help any midmarket company take better care of its customers -- and what's more important than that? For IT, making sure CRM software is constantly available and on point is key. Find the latest on CRM, including news, tips and other resources, in this topic.