In April 2005, Les Johnson, vice president and CIO of North Coast Electric Co., began to chronicle the highs and lows of rolling out a new ERP system. SearchCIO-Midmarket.com checks in with Johnson 22 months later. Listen to Johnson discuss the process of picking new ERP software. Johnson highlights some of the pain points his team encountered, and offers other CIOs considering new ERP software some advice to make the process go more smoothly -- including ways to make vendors pony up what you want.
Read the ERP Journey Archive for Johnson's full ERP implementation story.
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This was first published in February 2008