ITIL service support: The midmarket's sweet spot |
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By Karen Guglielmo, Executive Editor
24 Mar 2009 | SearchCIO-Midmarket.com |
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 DESCRIPTION:
Why is ITIL service support so important to midmarket CIOs? Because it offers midmarket CIOs a set of best practices to help improve and resolve their service-related problems. In this podcast, SearchCIO-Midmarket.com Executive Editor Karen Guglielmo interviews consultant David Pultorak about ways ITIL service support can help midmarket companies with service delivery and business process improvement.
SPEAKER'S BIOGRAPHY: Pultorak, founder and chairman of Pultorak & Associates Ltd., is a 20-year veteran IT professional who has helped many leading companies implement and improve service and systems management processes and tools. He has reflected that experience in his content contributions to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework, as well as in numerous books, articles and speeches. Prior to his consulting career, Pultorak managed support and data center operations at pharmaceutical giant Johnson & Johnson. He has a master's degree from the University of Pennsylvania.
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