ORLANDO, Fla. --At this week's Gartner Symposium/ITxpo, Gartner analyst David Cappuccio took broad strokes at predicting the future of information technology. He laid out 10 ways in which CIOs will be invigorating the IT environment and process in the next five years. In the first of this two-part story, we'll look more closely at what CIOs can expect in the
- Organizational entrenchment and disruptions
As users expect the same kinds of IT service that they get from consumer-driven services like Apple's Genius Bar, CIOs will need to refocus their energy into providing a rich customer-focused service environment. Gartner said customer satisfaction will require more than "IT service with a smile" and instead will demand deeper training, procedural perfection and open knowledge management. It's all going to depend greatly upon your Level 1 support staff. Make sure they are not only up to snuff, but also impeccable in their ability to exceed user expectations.
- Software defined networks
Gartner described a software defined network as an abstraction of the network, similar to the way a virtualized server is an abstraction of a physical server. Essentially, it's a different way of controlling the network, moving to an OS-based environment.
- Bigger data and storage
We all know that big data is a force to be reckoned with, but Cappuccio called it the impending tsunami. As data growth continues, CIOs will be faced with an ocean of unstructured data. It's time to get ahead of that multiplication before it drowns the data center. Cappuccio suggested that most critical will be inline deduplication.
More predictions from David Cappuccio
Gartner analyst David Cappuccio based his revolutionary predictions about the future of information technology on several defining factors in today's technology landscape. For example, check out these eye-opening future predictions from Gartner's top analysts.
- "By 2014, 30% of organizations using SaaS operations management tools will switch to on-premises due to poor service levels."
- "By 2014, market consolidation will displace up to 20% of the top 100 IT service providers."
- "By 2015, big data demand will generate 1 million jobs in the Global 1000, but only one-third of those jobs will be filled."
- "90% of enterprises will bypass broad scale deployment of Windows 8."
- Hybrid cloud services
With so many cloud options available to midmarket and small- and medium-size business IT executives, it's a veritable cornucopia of services from multiple providers. How they play together within your organization will be a key strength -- or a weakness. Cappuccio predicted that hybrid data centers will move non-critical work to open space on the network, while moving critical work to improve availability. Cloud and colocation will be positioned for growth potential, while deferring long-term capital investments. "This frees up floor space in the existing site for future growth, both solving the scale problem and deferring capital spending for potentially years," Cappuccio said. "An alternative to this is for older data centers to begin migrating critical work off-site, thus reducing downtime risks and business interruptions, while freeing up the old data center for additional work, or for a slow, in-place, retrofit project."
- Client and server architectures
Size no longer determines architecture -- tablets and smartphones are the laptops of yore. Cappuccio recommended CIOs let tablets into the network, which requires a reframing of the age-old server architecture paradigm. Servers, said Cappuccio, are a component of the architecture, not the key. Sexy blade servers are positioned as the next step in server evolution and, in some cases, "as the ultimate server solution." Cappuccio recommended CIOs take a closer look at whether blades, rack and skinless, are viable solutions for their environments.
The future of information technology trends is dictated by major industry movement in the areas of big data, consumerization and an increasing dependence upon delivering value back to the business. For the second half of Cappuccio's future predictions, check out part two of this story.
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