Understanding and utilizing IT Infrastructure Library (ITIL) best practices can improve IT operations and service delivery -- but for many small to midsized shops, it's not a task approached lightly. Smaller IT organizations with fewer resources can struggle with the complexity and quantity of the information included in the extensive library, so ITIL is being used in chunks in some cases, where applicable.
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If your organization has struggled with ITIL, take some time to review our tips for getting started with, improving and adopting ITIL best practices.
How
midsized organizations are adopting, adapting ITIL best practices
[Kristen Caretta, Site Editor]
Midsized organizations are trending toward picking and choosing the ITIL best practices that fit
their needs. While this may save them time, what's it costing them?
SMBs
building IT service catalogs on their own terms
[Christina Torode, News Director]
Small and medium-sized business are choosing their own IT service catalog building blocks as ITIL
proves too resource intensive.
Don't
skip ITIL Service Design: Questions, checklists to get started
[Hank Marquis, Contributor]
ITIL Service Design sits between strategy and implementation -- and is often skipped by midmarket
companies. Learn which questions and checklists can keep Service Design simple.
How
IT gap analysis can be the first step to ITIL success
[Hank Marquis, Contributor]
Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a
starting point in using the ITIL framework. Learn the eight questions to ask.
Maturing
an ITIL strategy beyond incident, problem, change management
[Kristen Caretta, Site Editor]
Some ITIL implementations stall once IT gets incident, problem and change management under control.
Here's what ITIL practitioners advise to keep driving benefits and maturity.
Complementing your
ITIL framework with other process methodologies
[Karen Guglielmo, Executive Editor]
ITIL can be more effective when used with other process methodologies, like Six Sigma, project and
portfolio management and ISO 20000. Learn how to leverage mixed process methodologies.
Effective
ITIL project leadership: Plan-Do-Check-Act
[Peter Doherty, Contributor]
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay
motivated, follow the same processes and contribute innovative ideas.
FAQ:
Understanding the ITIL framework
[SearchCIO.com Staff]
The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ
reviews the ITIL definition, training options and costs, as well as ITIL-compatible tools.
Do you have more ITIL tips? Email editor@searchcio-midmarket.com.
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