VoIP Evaluated - (vendor selection)

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VoIP Evaluated - (vendor selection)

VoIP Evaluated - (vendor selection)

Stefanie McCann

CIO Todd Argal did his homework when it came to investing in a Voice over Internet Protocol (VoIP) system at Madison, Wis.-based Rural Insurance Co. He needed call center capability but didn't want to pay for fancy features he wouldn't use. So he made himself a short list of VoIP players and researched their top stats. Check out the pro/con list Argal compiled before choosing Mitel.

Vendor	Price	Other factors
Avaya Inc.	*	The system had limited functionality
Cisco Systems Inc.	****	Cisco made it more technical than necessary.
NEC Corp.	****	Business partner selling product had little experience.
Nortel Networks	**	Rural insurance couldn't justify the cost.
Mitel Networks Corp.	*	Is an established player; lets agents work at home

Stefanie McCann was formerly editor at large at CIO Decisions magazine. To comment on this story, email editor@searchcio-midmarket.com.

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This was first published in July 2006

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