An RFID Reader Is Great -- If You Know How to Use It

"Look, this technology is great, but somebody better figure out how to use it." --Sara Lee Corp. CIO George Chappelle on how an RFID reader at a Wal-Mart store tracked the same case of breakfast meals going in and out of a storeroom 800 times because a clerk was reusing the empty box to carry stock.

This was first published in May 2007

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