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In Send: The Essential Guide to Email for Office and Home, authors David Shipley and Will Schwalbe offer up a humor-filled, if also anxiety-inducing, guide to the use of email. Indeed, few of us haven't committed one of the eight deadly sins.
These crimes, the authors warn, can signal unprofessionalism, inject tension into a collegial relationship, even invite jail time. The authors trot out numerous examples of email crimes, from the trigger-happy response that's vague or tone-deaf to use of the cc field without considering one's audience. Ill-chosen use of the cc can turn a private disagreement into a public conflagration in no time.
At root, the authors counsel us to think before we send. But they also offer a guide to good behavior in professional life, where multitasking at a breakneck pace has become standard fare. Send reminds us that the electronic communiqué is a sign of our good judgment, not to mention an indelible record of our conduct. This is a Strunk and White for the Internet age. (256 pages, $19.95).
Lauren Horwitz, former managing editor, production, for CIO Decisions, is now managing editor for TechTarget's Data Center Media Group. Write to her at lhorwitz@techtarget.com.
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