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The Rules of the Road
As difficult as transition can be, our data indicates that change can be accomplished without ruined careers, missed deadlines and broken promises. Success requires leadership, managed process and some rules of the road.
Rule No. 1: Never institute change alone. The CIO at a midmarket transportation company says that change is a collaborative project. "I view change as a team sport. To successfully accomplish [it], you need buy-in and involvement from all areas. The vision is coming from me, but I need to enroll executives, business leaders ... and IT leaders," he says.
To determine which change projects warrant investment, this IT leader relies on the business to provide guidance and then creates "a specialized team within IT to find projects within the business that will have most impact," he says.
Rule No. 2: Never introduce sudden change. Those who are new to change or, alternatively, those blindsided by its arrival often complain about having it thrust upon them. Change masters know this and work transformation into the normal course of business.
As the CIO at a midmarket services firm explains, "I try to always act with a sense of urgency, but I really approach all change initiatives in a similar way: assessment, then strategy, then execution and monitoring. At a level below that, I am looking at vision, actions, resources needed, timelines and milestones. I do not want to be in a 'Ready, fire, aim' approach to any change initiative."
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