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How is your company performing? If you can't answer that question quickly -- or at all -- maybe it's time for business performance management software.
Charlie Sanders, senior business analyst at Morton Grove Pharmaceuticals Inc., says his team used to get calls from many departments wanting "performance" numbers to show how well they were doing. "We were always being hounded at our desks for information," he says, adding that he'd have to thumb through several Excel spreadsheets to get at the data.
The sales department wanted to know what products were hot and which wholesalers did the most business. When the accounting department went to close the books each month, it took three days for it to get the data it needed. The various departments produced performance numbers on their own, and the numbers didn't necessarily match up with those from other departments.
So Sanders brought business performance management (BPM) software into the operations of Morton Grove in Illinois, a manufacturer and marketer of more than 50 specialty oral and topical liquid products. The software from Business Objects taps into three key systems -- enterprise resource planning (ERP), contract and chargeback -- and enables a half-dozen groups, from accounting to sales, to produce reports using standardized metrics and obtain those prized performance numbers.
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