|
CIO Todd Argal did his homework when it came to investing in a Voice over Internet Protocol (VoIP) system at Madison, Wis.-based Rural Insurance Co. He needed call center capability but didn't want to pay for fancy features he wouldn't use. So he made himself a short list of VoIP players and researched their top stats. Check out the pro/con list Argal compiled before choosing Mitel.
| Vendor |
Price |
Other factors |
| Avaya Inc. |
* |
The system had limited functionality |
| Cisco Systems Inc. |
**** |
Cisco made it more technical than necessary. |
| NEC Corp. |
**** |
Business partner selling product had little experience. |
| Nortel Networks |
** |
Rural insurance couldn't justify the cost. |
| Mitel Networks Corp. |
* |
Is an established player; lets agents work at home |
Stefanie McCann was formerly editor at large at CIO Decisions magazine. To comment on this story, email editor@searchcio-midmarket.com.
|
