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CIO Decisions Magazine Archives: February 2006

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February 2006

Departments

2-WAY STREET
	'Competitive Friction' Helps Health System Move to New Technology by Linda Tucci After acquiring several near-bankrupt hospitals, West Penn charted a $140-million turnaround. Two tough-minded execs did their part.

CIO HABITAT
	Turning Telecom From an IT Blind Spot Into a Business Innovator by Thornton May Worrying about telecom used to be someone else's problem. Now it's yours.

UPDATE
	Hiring Out the Desktop Support Services by Megan Santosus

	Customer Data Integration Project Helps AARP Keep Up With Members by Linda Tucci

	BostonCoach CIO: Firsthand Experience Invaluable When Leading IT Staff by Megan Santosus

	Incident Reporting 101 for Public Companies by Megan Santosus

	The Most Agile Industries

	IT Outsourcing as Governance by Lauren Horwitz

	Online Purchases for Valentine's Day Top $3 Billion

	Hitting the Ground Running: V-chain Helps ViaSat Streamline Processes by Megan Santosus

	Don't Consider Them IT Projects -- They're Business Projects

VERTICAL VIEWS
	Auto Suppliers Aligning Business, IT Initiatives in Bid to Survive by Steve Ulfelder With U.S. automakers hurting, midmarket auto suppliers are under the gun to diversify.

Features

	Waiting for Microsoft by Michael Ybarra and Tom Kaneshige Microsoft promises to love and cherish the midmarket. Will CIOs embrace it?

	Pay Up for IT Services: How to Create an IT Chargeback Model by Joan Indiana Rigdon The practice of charging lines of business for their share of IT has a checkered past -- with good reason. Here's why, and how, to try it.

	Cubicle Maker Resumes an ERP Project While Keeping Systems Going by Michael Ybarra The dot-com bust derailed a massive ERP project at office cubicle maker Haworth Inc. Last year, IT executive Michael Moon picked up the pieces.

In Every Issue

	Time Isn't on Your Side (editor's letter) by Maryfran Johnson

	Off the Cuff With Byram Healthcare Centers Inc.'s CIO by Anne McCrory

	February 2006 CIO Decisions Letters to the Editor

Opinion Columns

	Business Mentor: Adapt to New Technology to Avoid Fate of the Samurai by Niel Nickolaisen Like the samurai of the 1800s, IT faces an agile imperative.

	How Activity Triggers, Workflow Tools and Dashboards Factor Into ERP by Les Johnson How well-crafted activity triggers optimize workflow and satisfy customers.

	Why Project Managers Should Get to Know Their End Users' Business by Gopal K. Kapur Project managers: Get in the trenches and get in touch with users' needs.

	Podium: What to Consider When You Outsource Security by C. Warren Axelrod Outsourcing security may provide needed expertise but also exposes vulnerabilities. Here's how to work with a third party.

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