Editors' Picks
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How CIOs can quell email overload by adopting true transparency
When an NYU sophomore accidentally launched the Reply-All-Calypse, it proved that true transparency is key to preventing email overload.30 Nov 2012
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Turning paper-and-pencil processes into digital assets triples growth
An IT leader makes technology a core competency and drives revenue by turning handwritten products into digital assets.07 Nov 2012
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Where do women fit in the culture of IT? WITI founder addresses a gap
Is the culture of IT doing women a disservice? WITI founder Carolyn Leighton weighs in with this exclusive CIO podcast.26 Oct 2012
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Business benefits of compliance process synergy for records management
Our expert explains how creating compliance process synergy across departments, especially for records management, can provide huge business benefits.29 Aug 2012
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Shaping the new CIO role with a tough new curriculum
A group of CIOs plans to transform the CIO role with a fund and a curriculum dedicated to turning new IT leaders into "CEOs of the IT department."07 Aug 2012
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Workforce optimization software: Impact 360 Workforce Optimization
Our judges chose the top call center workforce optimization software category winner for SearchCRM.com’s 2009 CRM Products of the Year Award.29 Mar 2010
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Workforce optimization software: Not just for the call center anymore
Learn how one company is using workforce optimization software in the back office to improve processes and customer satisfaction.19 Jul 2010
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Gartner Magic Quadrant for contact center WFO shifts to infrastructure
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Contact center WFO market mature but growing, report says
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Witness Impact 360 Version 7.7
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Workforce management software market grows rapidly, but one issue persists
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Verint Witness Actionable Solutions Impact 360 v 7.8
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