CRM packages for small companies

CRM packages for small companies

We are a small start up company that needs and wants to set up a web based customer support infrastructure. Most of the products seem to be aimed at the Fortune xxx and not for small outfits. Are there CRM packages aimed at small companies? I say CRM but really all we need is the customer support functionality - knowledge database, problem logging, tracking etc.

Requires Free Membership to View

Login

Download CIODecisions Ezine FREE with your registration.

Get essential editorial insights that senior IT executives need to run IT operations effectively and efficiently. Check out past issues then register to get the latest issue.

Scot Petersen, Editorial Director, SearchCIO-Midmarket

By submitting your registration information to SearchCIO-MidMarket.com you agree to receive email communications from TechTarget and TechTarget partners. We encourage you to read our Privacy Policy which contains important disclosures about how we collect and use your registration and other information. If you reside outside of the United States, by submitting this registration information you consent to having your personal data transferred to and processed in the United States. Your use of SearchCIO-MidMarket.com is governed by our Terms of Use. You may contact us at webmaster@TechTarget.com.

You might want to look at the following companies: Act, Frontrange Solutions, Commence, Upshot.com, and Sales.com. Be careful, although you think your needs are modest, your requirements could become much more robust as you further analyze the needs -- please identify your core needs and perform a cost/benefit analysis so that you understand the tradeoffs between software solutions. For example, knowledge management could potentially expand into its own application with very sophisticated functions.

For more information on vendors and solutions, check out searchCRM's Best Web Links on CRM Vendors/General Information.

Dig Deeper

People who read this also read...

Show me more

This was first published in June 2004

More from Related TechTarget Sites

CIO
Compliance
Health IT
Storage
Cloud computing
Mobile Computing
Windows IT

CIO
- Technology leaders of the future embedded in a business near you
  
  Future technology leaders could come from the non-IT ranks. A drive for business value gained from data and industry experience are making it happen.
- Cost, data quality issues still hobble CIOs' BI strategies
  
  Data quality remains a top challenge for business intelligence. For CIOs, this should be the question: What's good enough for the task at hand?
- Gartner CIO forum: The innovation process and business transformation
  
  The 2012 Gartner CIO Leadership Forum will focus on how CIOs can drive the innovation process and how they and IT can transform the business.
Compliance
- Online Trust Alliance guide offers tips for data protection strategies
  
  With the number and severity of breaches increasing, data protection strategies are vital. To help, the Online Trust Alliance has released a guide to online data protection.
- Vulnerabilities exposed during disposal of used computers
  
  Upgrading equipment? Proper disposal of used computers is necessary to reduce risk, because sensitive data is vulnerable when old electronics go out the door.
- Sustainability: From strategic objective to compliance operation
  
  With the increased interest in going green, sustainability and compliance are now directly related. But making sustainability integral to your compliance operation is not easy.
Health IT
- Implementing, using computerized physician order entry
  
  A CPOE system eliminates the need to place orders for tests and prescriptions on paper. But the learning curve, and the cost, can be high. This guide explains the basics of CPOE.
- Connectivity docs will need for Comprehensive Primary Care Initiative
  
  CMS's care coordination pilot could signal the start of medical homes for solo physicians and group practices, but it will require some IT infrastructure to get off the ground.
- In choosing EHR for iPad, consider native, virtualized, hybrid options
  
  As physicians continue to use the iPad, an EHR system for the device isn't far behind. Here two experts discuss the pros and cons of native, virtualized and hybrid EHR apps.
searchStorage
- IT data storage priorities 2012: Virtualization, dedupe and cloud
  
  A TechTarget survey of IT data storage priorities has managers and staff claiming a growing interest in storage virtualization, data dedupe and cloud storage.
- Starboard Storage offers unified storage system with SSD storage tiers
  
  Newcomer Starboard Storage brings out a unified storage system that uses solid-state drive (SSD) storage tiers for performance acceleration.
- 2011 Storage Products of the Year
  
  These 18 enterprise data storage products rank as the best of 2011 and stand out because of their innovation, practicality and good value.
Cloud computing
- Keys to integrated cloud application management
  
  Seamless cloud application management isn’t a pipe dream. By following a few steps, cloud admins can monitor cloud app performance from one interface.
- Cloud infrastructure providers remain hot commodities
  
  Cloud infrastructure providers attracted acquisitive suitors last year. Profitable cloud vendors this year will catch the eye of telecoms.
- Digging deeper into IBM SmartCloud for private clouds
  
  IBM SmartCloud services give enterprises some options to build private and hybrid clouds and may give IBM a chance to improve its lagging cloud image.
Mobile Computing
- Bringing BYOD to your enterprise
  
  Bring your own device (BYOD) can be a boon for both employees and enterprises, but clear policies and management tools are needed.
- Meeting technical requirements for mobile health care deployments
  
  IT departments deploying mobile health care solutions must ensure that using mobile devices in health care settings doesn't violate federal laws or compromise security.
- Making the call: Distributed antenna systems and in-building wireless
  
  Distributed antenna systems and in-building wireless solutions are two options to improve wireless cellular coverage within an enterprise facility.
Windows IT
- Where Windows managers should spend their upgrade money
  
  Ready to invest in a system upgrade, but unsure where to start? Our expert offers ideas on where your funds will be best allocated.
- Building a self-assessment plan for IT pros
  
  Take a step back to reflect on where you’ve been and where your career is going. Annual self-assessment can boost your professional profile and help prepare you for an uncertain future.
- SharePoint 2010: Much more than document sharing
  
  Is your company just using SharePoint 2010 for document sharing? Check out some of the features you may be missing out on and make the most of your investment.

All Rights Reserved, Copyright 2007 - 2012, TechTarget